Refund policy

Our 30-Day Comfort Guarantee

We want you and your pup to absolutely love our 5-in-1 Signature Wash. That’s why every order is backed by our risk-free 30-Day Comfort Guarantee. If you or your dog aren't completely thrilled with the results, you have 30 days from the date of delivery to request a full refund. (Note: Guarantee applies to your first bottle per customer/household).

To start a request, simply reach out via our Contact Us page or email us directly at customersupport@thedailycanine.com. Because our wash is a personal care liquid item, you never have to worry about boxing it up or paying for return shipping—we’ll process your refund hassle-free.

Damages & Delivery Issues

Please inspect your order as soon as it arrives! If your bottle is defective, damaged in transit, or if you received the wrong item, contact us immediately so we can make it right with a free replacement.

Exchanges

Because we don't require items to be physically mailed back, we don't process traditional exchanges. If there was an issue with your order or you received the wrong item, drop us a line at customersupport@thedailycanine.com and we’ll get a fresh bottle shipped out to you right away.

Refunds

Once your request is approved, your refund will be automatically issued back to your original payment method. Please allow up to 10 business days for the funds to post to your account (processing times can vary by bank or card issuer). If it has been more than 15 business days since your refund was confirmed, please reach out to us at customersupport@thedailycanine.com so we can look into it for you.